Privacy Policy
FinTrackHub (“the app”, “we”, “us”) is a personal and business finance tracker operated by FLEX InfoTech Limited. This policy explains what information we collect, how we use it, and the choices you have. By using the app you agree to the practices described here.
Information we collect
- Account details you provide: name, email, workspace/company name, and preferred currency.
- Financial data you enter: accounts, transactions, categories, budgets, goals, and related notes.
- Reminders and alerts you create in My Assistant.
- Notification data: on the mobile app, a push notification token from your device’s push service (Firebase Cloud Messaging) so we can deliver reminders and alerts to that device.
- Subscription & billing details: your selected plan and, when you submit an upgrade request, the payment method, reference/transaction ID, an optional message, and any proof-of-payment file you attach.
- Technical data: device type, app version, and basic diagnostics needed to keep the service reliable.
How we use your information
- To provide the core features: recording transactions, budgets, reports, and challenge progress.
- To send reminders, push notifications, and account or subscription alerts you have enabled.
- To process subscription upgrade requests and manage your plan and usage limits.
- To secure your account and authenticate requests using tokens.
- To improve stability and troubleshoot issues.
We do not sell your personal or financial data to third parties.
Notifications & reminders
You can enable reminders and notifications for bills, budgets, and account activity. On mobile, delivery uses your device’s push service (Firebase Cloud Messaging, provided by Google); the associated token identifies your device only for sending these messages. Reminders may also be scheduled locally on your device. You can turn notifications off at any time from the app or your device settings.
Subscriptions & payments
Paid plans are activated through upgrade requests that we verify manually. We store the plan you request and the payment reference details you provide so we can confirm and activate your subscription. We do not store full card numbers — card payments are handled by your chosen payment provider.
Data storage & security
Your data is stored on secured servers and transmitted over encrypted connections (HTTPS). Access tokens are kept in your browser storage. If you use “Switch Accounts”, a session token for each added account is stored in your browser on that device until you remove the account or sign out — only sign in additional accounts on devices you trust. While no system is perfectly secure, we apply industry-standard safeguards to protect your data.
Data sharing
- With members of your own workspace, according to the roles you assign.
- With service providers who help operate the app (including Google Firebase Cloud Messaging to deliver mobile push notifications), bound by confidentiality obligations.
- When required by law or to protect the rights and safety of users.
Your rights
- Access and export the data you have entered.
- Correct or delete records at any time from within the app.
- Request deletion of your account and associated data.
Data retention
We keep your data for as long as your account is active. When you delete your account, associated financial records are removed from active systems within a reasonable period, except where retention is required by law.
Children’s privacy
The app is not directed to children under 13, and we do not knowingly collect their data.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.
Contact us
Questions about privacy? Email support@flexinfosys.com.