Delete Your Account
How to remove your FinTrackHub account and the data associated with it.
To delete your account: email support@flexinfosys.com with the subject “Delete my account”, or use Privacy Settings → Request account deletion inside the app.
This page explains how to request deletion of your FinTrackHub account (operated by FLEX InfoTech Limited) and the data associated with it. It applies to both the mobile app and the web app.
How to request deletion
- Email support@flexinfosys.com from the email address registered to your account.
- Use the subject line “Delete my account”.
- We verify the request comes from the account owner, then permanently delete the account.
You can also start this from inside the app: Privacy Settings → Request account deletion.
What gets deleted
- Your account and login credentials.
- Your financial records: accounts, transactions, categories, budgets, goals, and challenges.
- Reminders and notification tokens tied to your account.
- Your profile details and any proof-of-payment files you uploaded.
What may be retained
Limited records may be kept where retention is required by law, for fraud prevention, or to resolve disputes. These are removed once the retention period ends.
Data shared with other members of a workspace you contributed to may remain visible to that workspace where it is jointly owned.
Timeframe
Account deletion requests are processed within 30 days. Records are removed from active systems and purged from backups on the normal backup rotation.
Contact
Questions about deleting your data? Email support@flexinfosys.com.